SMS Patient Communication Consent and Terms
SMS Messaging Terms & Conditions and Privacy Policy
Lakeline Wellness Center
Last Updated: September 22, 2026
Lakeline Wellness Center offers text messaging as a convenient way for patients, prospective patients, and other individuals to communicate with our office and receive information they have requested.
This page describes the terms governing our SMS/text messaging program and explains how information associated with SMS communications is collected, used, and protected.
Participation in our SMS program is voluntary.
SMS TERMS & CONDITIONS
1. SMS Program
By voluntarily providing your mobile telephone number and opting in to SMS communications from Lakeline Wellness Center, you agree to receive text messages from Lakeline Wellness Center at the mobile number you provide.
Depending upon the type of consent you provide, messages may include:
Consent to receive text messages is not a condition of purchasing any product or service or receiving care from Lakeline Wellness Center.
2. Transactional and Patient-Service Messages
Individuals may elect to receive non-promotional text messages relating to their interactions with Lakeline Wellness Center.
These messages may include appointment reminders, scheduling communications, office notifications, requested information, and other administrative or service-related communications.
Consent for these communications is collected separately from consent to receive marketing or promotional messages.
3. Marketing and Educational Messages
Lakeline Wellness Center may offer individuals the option to separately consent to receive educational or promotional SMS communications.
These messages may include health education, wellness information, events, seminars, practice announcements, products, programs, services, or promotional offers.
Marketing SMS consent is voluntary and is collected separately from consent for appointment and patient-service communications.
Consent to receive marketing messages is not a condition of purchasing any product or service or receiving care from Lakeline Wellness Center.
4. Message Frequency
Message frequency varies depending upon your interactions with Lakeline Wellness Center, your scheduled appointments, the services you request, and the types of SMS communications for which you have provided consent.
You may receive recurring messages.
5. Message and Data Rates
Message and data rates may apply.
Your mobile telephone carrier may charge you for sending or receiving SMS or MMS messages according to the terms of your wireless service plan.
Lakeline Wellness Center is not responsible for charges imposed by your wireless carrier.
6. Opting Out — STOP
You may withdraw your consent to receive SMS messages at any time.
Reply STOP to any Lakeline Wellness Center text message to unsubscribe.
You may also use recognized opt-out keywords such as:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
After submitting an opt-out request, you may receive one final SMS message confirming that your request has been processed.
After your opt-out has been processed, no additional SMS messages will be sent to that mobile number under the applicable messaging program unless you subsequently provide consent to receive messages again.
Opting out of SMS communications does not prevent Lakeline Wellness Center from communicating with you through other methods when appropriate.
7. Re-Enrolling
If you previously opted out and would like to receive SMS communications again, you may re-enroll through an approved Lakeline Wellness Center opt-in process or, when supported by our messaging system, reply:
START
Additional consent may be required for marketing or promotional messages.
8. Help — HELP
For assistance with Lakeline Wellness Center SMS messaging:
Reply HELP to any Lakeline Wellness Center text message.
You may also contact us at:
Phone: [OFFICE PHONE NUMBER]
Email: [OFFICE EMAIL ADDRESS]
Website: [WEBSITE URL]
9. Mobile Carrier Delivery
SMS delivery is subject to transmission by your mobile carrier and other telecommunications providers.
Delivery of SMS messages cannot be guaranteed.
Carriers are not liable for delayed or undelivered messages.
Lakeline Wellness Center is not responsible for delays, transmission failures, unavailable wireless service, or other circumstances outside our reasonable control.
10. Medical Emergencies and Sensitive Information
SMS messaging should not be used for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Standard SMS messaging may not always provide the same security protections as a secure patient portal or other protected communication system.
Please do not send highly sensitive medical, financial, or personal information by text unless specifically instructed to do so through an appropriate secure communication method.
Lakeline Wellness Center may limit the amount or type of health information transmitted through standard SMS messaging and may direct you to another communication method when appropriate.
11. Your Mobile Number
By opting in, you represent that you are the owner or authorized user of the mobile telephone number provided.
If your mobile number changes or is reassigned, you should notify Lakeline Wellness Center so that our records can be updated.
12. Changes to the SMS Program
Lakeline Wellness Center may modify or discontinue all or part of its SMS messaging program at any time.
These SMS Terms & Conditions may also be updated periodically. Updated terms will be posted on this page with a revised "Last Updated" date.
Continued participation in the SMS program following an update is subject to the terms then in effect, to the extent permitted by applicable law.
Lakeline Wellness Center
Last Updated: September 22, 2026
Lakeline Wellness Center offers text messaging as a convenient way for patients, prospective patients, and other individuals to communicate with our office and receive information they have requested.
This page describes the terms governing our SMS/text messaging program and explains how information associated with SMS communications is collected, used, and protected.
Participation in our SMS program is voluntary.
SMS TERMS & CONDITIONS
1. SMS Program
By voluntarily providing your mobile telephone number and opting in to SMS communications from Lakeline Wellness Center, you agree to receive text messages from Lakeline Wellness Center at the mobile number you provide.
Depending upon the type of consent you provide, messages may include:
- Appointment confirmations and reminders
- Appointment scheduling and rescheduling
- Office notifications
- Responses to requests for information
- Patient service and administrative communications
- Follow-up communications related to services you have requested
- Educational health and wellness information, when separately authorized
- Practice announcements, programs, events, products, services, or promotional offers, when separately authorized
Consent to receive text messages is not a condition of purchasing any product or service or receiving care from Lakeline Wellness Center.
2. Transactional and Patient-Service Messages
Individuals may elect to receive non-promotional text messages relating to their interactions with Lakeline Wellness Center.
These messages may include appointment reminders, scheduling communications, office notifications, requested information, and other administrative or service-related communications.
Consent for these communications is collected separately from consent to receive marketing or promotional messages.
3. Marketing and Educational Messages
Lakeline Wellness Center may offer individuals the option to separately consent to receive educational or promotional SMS communications.
These messages may include health education, wellness information, events, seminars, practice announcements, products, programs, services, or promotional offers.
Marketing SMS consent is voluntary and is collected separately from consent for appointment and patient-service communications.
Consent to receive marketing messages is not a condition of purchasing any product or service or receiving care from Lakeline Wellness Center.
4. Message Frequency
Message frequency varies depending upon your interactions with Lakeline Wellness Center, your scheduled appointments, the services you request, and the types of SMS communications for which you have provided consent.
You may receive recurring messages.
5. Message and Data Rates
Message and data rates may apply.
Your mobile telephone carrier may charge you for sending or receiving SMS or MMS messages according to the terms of your wireless service plan.
Lakeline Wellness Center is not responsible for charges imposed by your wireless carrier.
6. Opting Out — STOP
You may withdraw your consent to receive SMS messages at any time.
Reply STOP to any Lakeline Wellness Center text message to unsubscribe.
You may also use recognized opt-out keywords such as:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
After submitting an opt-out request, you may receive one final SMS message confirming that your request has been processed.
After your opt-out has been processed, no additional SMS messages will be sent to that mobile number under the applicable messaging program unless you subsequently provide consent to receive messages again.
Opting out of SMS communications does not prevent Lakeline Wellness Center from communicating with you through other methods when appropriate.
7. Re-Enrolling
If you previously opted out and would like to receive SMS communications again, you may re-enroll through an approved Lakeline Wellness Center opt-in process or, when supported by our messaging system, reply:
START
Additional consent may be required for marketing or promotional messages.
8. Help — HELP
For assistance with Lakeline Wellness Center SMS messaging:
Reply HELP to any Lakeline Wellness Center text message.
You may also contact us at:
Phone: [OFFICE PHONE NUMBER]
Email: [OFFICE EMAIL ADDRESS]
Website: [WEBSITE URL]
9. Mobile Carrier Delivery
SMS delivery is subject to transmission by your mobile carrier and other telecommunications providers.
Delivery of SMS messages cannot be guaranteed.
Carriers are not liable for delayed or undelivered messages.
Lakeline Wellness Center is not responsible for delays, transmission failures, unavailable wireless service, or other circumstances outside our reasonable control.
10. Medical Emergencies and Sensitive Information
SMS messaging should not be used for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Standard SMS messaging may not always provide the same security protections as a secure patient portal or other protected communication system.
Please do not send highly sensitive medical, financial, or personal information by text unless specifically instructed to do so through an appropriate secure communication method.
Lakeline Wellness Center may limit the amount or type of health information transmitted through standard SMS messaging and may direct you to another communication method when appropriate.
11. Your Mobile Number
By opting in, you represent that you are the owner or authorized user of the mobile telephone number provided.
If your mobile number changes or is reassigned, you should notify Lakeline Wellness Center so that our records can be updated.
12. Changes to the SMS Program
Lakeline Wellness Center may modify or discontinue all or part of its SMS messaging program at any time.
These SMS Terms & Conditions may also be updated periodically. Updated terms will be posted on this page with a revised "Last Updated" date.
Continued participation in the SMS program following an update is subject to the terms then in effect, to the extent permitted by applicable law.